Refund policy

Waist Train UK & Europe Return Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

SIZE EXCHANGES:

We can only accept exchanges which have not been worn or washed and we reserve the right to return items that have clearly been used. You have 14 days to notify us if you would like an exchange from the date of item receipt via info@waisttrain.uk. We process exchanges on any unused items when returned by post to Waist Train UK in the same condition sold to you, within 14 days of your notification.

Waist Train UK will not accept carriage due or payment on delivery and will not pay return charges – these are at your own cost and it is your responsibility to ensure a tracked and recorded service is used. We are unable to refund any lost, missing, or damaged parcels.

We do not offer free returns (postage must be paid by the customer).

REFUNDS:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.